Prodesa will not sell private information, customer names, or financial profiles to third parties. This information will not be used for purposes not intended by the user at the time of delivering it to Prodesa through the website.
PERSONAL DATA PROCESSING POLICY PRODESA SAS
In accordance with the provisions of Statutory Act 1581 of 2012 and Decree 1377 of 2013 on the protection of personal data, in order to ensure the protection of customer information, users of its website, suppliers, contractors, employees, former employees and others, PRODESA y Cia S.A. has provided the relevant mechanisms in order to protect their personal data in accordance with the provisions of the law. Based on the aforementioned, the personal data you provide to PRODESA y Cia S.A., directly or indirectly, shall be subject to collection, storage, use and circulation in the terms delineated in this document.
To fully understand this policy, we ask you to consider the following definitions:
– Customer: Any person for whom the company provides a service or who holds a contractual/ obligational relationship;
– Personal Data: Any information that can be associated or linked to one or more identified or identifiable natural persons;
– Sensitive data: Data that affect the privacy of the data owner or whose misuse can lead to discrimination against him;
– Data Processor: natural or legal, private or public person which by himself or in association with others performs the processing of personal data on behalf of the company as responsible of the data;
Data Processing Policy: A policy of personal data processing applied by the company in accordance with the guidelines of existing legislation;
– Supplier: Any individual or company rendering services to the company pursuant of a contractual / obligational relationship;
– Data Manager: Natural or legal, private or public person, who alone or in association with others, will be responsible for managing the database and / or processing of data for the purposes of this policy,. Initially, the company will assume this role;
– Data Owner: natural person, whose personal data are subject to processing, whether he is a customer, supplier, employee, or any person who, by reason of a business or legal relationship, provides personal data to the company;
– Transfer: This refers to the sending of data by the company as data controller or data manager to a third agent or a natural/legal person (receiver), in or out of the country for the effective processing of personal data;
– Transmission: refers to the communication of personal data by the data manager to a responsible party located inside or outside the national territory so that he, on behalf of the data manager, processes personal data;
– Data Processing: Any operation or set of operations regarding personal data, such as the collection, storage, use, transmission or deletion.
To understand the terms that are not included in the list above, you should refer to the current legislation, specifically Law 1581 of 2012 and Decree 1377 of 2013, to clarify definitions of standard terms as they are used here.
3.1. Data Owner Contact Categories
3.1.1. Customers, potential customers or natural persons interested in the products Prodesa offers.
iii. Through phone calls the data owner makes directly to Prodesa or Prodesa customer attention centers;
3.1.2 . Prodesa workers or people interested in working for Prodesa. In furtherance of the corporate mission of Prodesa, it hires natural persons as workers, service providers and temporary employment agencies for the development and provision of services. In pursuit of such activities, Prodesa receives personal information necessary for the agreement, execution or termination of the employment contract to advance administrative and analytical methods such as personnel management, management information systems, accounting, billing and audits, shipping notifications and messages through physical and/or electronic modes, and sharing that information with entities that require it to fulfill contractual obligations. Prodesa also collects, receives, stores, circulates and uses personal information from individuals interested in working in Prodesa.
For the purposes noted above, Prodesa collects information through the use of different mechanisms among the following :
iii. Resumés submitted by individuals interested in working for Prodesa via post, email or by filling out electronic forms available at www.prodesa.com.co or at specialized websites belonging to companies dedicated to the pursuit of human talent.
3.1.3. Contractors. Prodesa may collect personal information from contractors in order to conduct quotations about products, positions, consulting and services that the supplier or contractor may perform for Prodesa, contact suppliers or contractors if Prodesa requires a service, product or consulting or invite to tender, contract or exucute contracts for service, product supply, consulting, and raw materials.
Consequently, for the purposes described, Prodesa will be able to: A. Know, store and process all the information provided by the owners of one or more databases in the format it deems appropriate. B. Sort, classify, divide or separate the information provided by the data owners. C. Check, double check, test, validate, investigate or compare the information provided by the data owners with any information available legitimately. D. Access, query, compare and evaluate all the information about the data owners that is stored in the databases of any credit and financial risk entity, criminal or security records from legally constituted state or private, national or foreign companies. E. Analyze, process, evaluate, treat, or compare the information provided by the data owner. F. Study, analyze, customize and use the information provided by the data owners for monitoring, development and/or improvement of both individual and general conditions of membership, service, administration, security or attention and development of commercial promotion encounters, business meetings and trade missions. Prodesa will be able to share the results of the above studies, analysis, customizations and applications, as well as all information and personal data supplied by the data owners with the business partners that agree to the conditions of this authorization. G. Contract media agencies for sending text messages and emails requesting payment of obligations to Prodesa for which Prodesa may transfer personal information of its customers. H. If Prodesa is not able to process the data on its own, it will be able to transfer it to be processed by a third party, which will be in charge of the processing and must ensure appropriate conditions of confidentiality and security of the information transferred for treatment.
Prodesa will use the information only for the purposes set forth herein and will not sell, license, transmit or disclose it outside the company unless: ( i ) The data owner of the information expressly authorized it, ( ii ) It is necessary to allow contractors or agents to provide the services Prodesa entrusted to them, ( iii ) in order to provide the data owner with products or services from Prodesa, (iv ) to be disclosed to entities that perform marketing services on behalf of Prodesa or other entities with which Prodesa has joint marketing agreements, ( v ) keep connection with a merger, consolidation, acquisition, divestiture or other restructuring process, or (vi) as required or permitted by law. Similarly, Prodesa may transfer or transmit (as applicable) the owner’s personal data to other companies abroad for security reasons, administrative efficiency and better service in accordance with authorizations of the interested parties. Prodesa has adopted the necessary measures so those companies implement these regulations in their jurisdiction and according to the laws attached to them, personal data safety and protection standards similar to those provided in this document and, in general, to the policies Prodesa has specified on that matter. In the event of transfers of personal data, the transmission contract that may be required under the terms of Decree 1377/13 will be issued.
Once the need to process data ends, they may be removed from the databases of Prodesa or archived safely and will only be disclosed in accordance with the terms of the law.
If the request or complaint does not have enough information and facts for Prodesa to answer it correctly and completely, the missing information will be requested from the interested party within five (5) days after the receipt thereof. After two (2) months from the date of application, if the requestor fails to submit the required information, he is deemed to have abandoned the claim. If the recipient of the claim is not competent to resolve it, it will be transferred to the appropriate agent over a maximum term of two (2) business days and the interested party will be informed.
Upon receipt of the completed application, it will be included in the database, in a term not exceeding two (2) business days, under the words “pending application” including the reason for it. This label will remain until a course of action on the application is decided.
The maximum term to meet the request will be fifteen (15) business days from the date of its receipt. When it is not possible to fulfill the request within that period, the interested party will be informed about the reasons for the delay and the date that the request will be met. This in no case shall exceed eight (8) business days following the expiration of the first term.
You might refuse to provide any sensitive information related inter alia data on racial or ethnic origin, trade union membership, social or human rights organizations, religious, political convictions, sexual preferences, biometric or health data.
The provision of personal data of minors is optional and should be done with the permission of parents or legal guardians of the minor, before the exercise of the right of children to be heard in accordance with their maturity, autonomy and ability to understand, in accordance with what is stated in Decree 1377 of 2013.
Policy Effective Date: July 26, 2013. The databases will remain in effect for as long as Prodesa develops activities related to its corporate purpose.
Data Deletion Request Form
De conformidad con lo previsto en la Ley 1581 de 2012, el Decreto 1377 de 2013 y el Decreto 1074 de 2015 y demás disposiciones complementarias, declaro que entrego a PRODESA Y CIA S.A.S. de forma libre, previa, expresa y voluntaria mis datos personales, para las siguientes finalidades: i) Disponer de la información personal suministrada por sus clientes potenciales y visitantes al momento del ingreso a las salas de ventas; ii) Realizar ofertas y promociones con relación a los productos y servicios que ofrece la Compañía; iii) Informar sobre nuevos productos o servicios y/o modificaciones en los mismos; iv) Realizar evaluaciones y/o encuestas relacionados con el nivel de satisfacción de sus clientes, en relación con los productos y servicios prestados; v) Envío de comunicaciones de carácter legal y comercial relacionadas con los productos y servicios prestados; vi) Ejecución de análisis y perfilamiento de clientes y clientes potenciales que permita definir productos y servicios que se acomoden a sus necesidades; vii) Envío de comunicaciones sobre la realización de actividades y eventos organizados por PRODESA; viii) Desarrollo de investigaciones de mercado y hábitos de consumo, análisis estadísticos y reportes de comportamiento de clientes; ix) Para el normal desarrollo de la relación contractual o comercial. Asimismo, doy mi autorización para que mis Datos Personales sean recolectados y tratados de conformidad con la política de privacidad o política de tratamiento de la información de PRODESA, la cual está disponible en el siguiente enlace Click aquí.